As a customer, you always have a 14-day right of withdrawal in accordance with applicable consumer protection laws. This means that you as a private consumer have the right to cancel your purchase and receive a refund. The withdrawal period begins on the day you receive your order.
Please note that the right of withdrawal does not apply if the product’s packaging has been broken, marked, or damaged. In the case of defective or damaged products, or if you have received the wrong item, the conditions for complaints/replacements apply instead.
When returning items, please ensure that the products are well packaged – preferably in the original packaging if possible. You are responsible for the cost of return shipping and for any risk of damage or loss during transport.